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The Pre-Collection Process consists of several important steps before collection efforts can take place.

First, our expert sales department of experienced credit risk consultants will meet with you to discuss the specifics of your outstanding accounts.

During this time, you will discuss the negotiation of terms and a thorough description of the particular procedures in our office will be addressed. Any additional questions you had may also be answered before terms are agreed upon.

Following negotiation, our Client Relations Department will request proof of claim documents (invoices, contracts or agreements, legal documents, etc.) and ask your efforts to recovery the funds thus far to validate the claim for collection efforts.

Once the claim has been validated, a pre-collection or final notice will be sent to the consumer as a last effort to resolve the account amicably.

Following the pre-collection grace period, unresolved accounts are transferred over into a full collection campaign.

Once iLex collection efforts have been exhausted, our Account Managers will review all non-paying or unresolved files for possible recommendation of legal action.

The factors that are considered for legal action may consist of balance of the account, age of the debt, and the collectability of the claim. This process involves the discovery of consumer assets and risk-reward evaluations to determine whether moving forward with legal action would be cost effective for the client and the agency.

Legal efforts typically require an increase to the agreed contingency rate in order to accommodate attorney services.

Depending on the arrangement and the contingency rate agreement, legal costs are subject to up front coverage to proceed with filing a suit.

The iLex legal service offers access to a global network of experienced attorneys to represent your claim through the next step. During this process, the client will facilitate any further action.